This website is covered by the Australian Consumer Law. That means that when you buy a product from us, it comes with an automatic guarantee that what you receive will do what was advertised.
If you receive an item that is defective, please contact us immediately and arrange to return the product. We will repair or replace the item at no cost to you. We will also repair or replace items that develop a fault over time that is unrelated to normal wear and tear.
We can not accept returns or exchanges for any safety equipment (including helmets, descenders, carabiners, ropes, harnesses, slings, etc).
Order processing and deliveries:
Once you place an order, you will receive an email confirmation that contains the details of your order (please check your junk folder if it doesn’t come through). If you do not receive an order confirmation, or you notice an error such as an incorrect delivery address, please contact us immediately.
We aim to package and dispatch orders within two business days. In some cases it can take longer to prepare certain items, however we will notify you immediately if there is going to be a delay with dispatching your goods.
We offer free standard shipping to Australian addresses for orders of $100 or more. Local orders can also be collected in person from Springwood. We use a number of parcel services, including Australia Post and Aramex, to dispatch orders. We also offer Express Post for orders under 5kg.
We offer standard international postage to a number of countries. If your country is not currently supported, get it touch and we will provide a shipping quote. We can also offer express international shipping via FedEx and DHL.
Canyoning can be extremely dangerous. Every year, serious incidents — some resulting in major injury or even death — occur in Australian canyons.
Make sure you have the requisite skills and equipment — such as anchor-building materials, self-rescue gear, and items to deal with emergency situations — before entering a canyon.
Always test new equipment and techniques in a safe environment, confirming you fully understand their use before attempting to use them in a canyon. Consider seeking formal instruction where any uncertainty remains.
We take no responsibility for dangerous, improper, or incorrect usage of any equipment sold, or the potential consequence of those inappropriate actions.
Only you can ensure you have read the relevant documentation, understood how to safely use items, and are capable of implementing that knowledge correctly in a canyon setting.